Refund Policy
Last updated [DATE]. Version 1.0.
Fourteen days from purchase. No reason required, no form to fill in, and you keep nothing you have to send back.
How to do it. Email [EMAIL] from the address you bought with, say you want a refund, and that is the whole process. You do not have to explain yourself, justify it, or answer questions first.
What you get back
The full 17 US dollars, plus any tax charged at checkout, to the card or account you paid with. Refunds are issued within [N] working days of the request and normally appear within a few days after that, depending on your bank.
Why we offer this at all
Digital downloads are one of the few things a seller is not legally obliged to refund. Once you have started downloading a file, and have agreed to that, the statutory right to cancel usually falls away — because you cannot hand a PDF back.
We offer fourteen days anyway. The reason is straightforward: the book's whole claim is that it is more useful than eight hours a night of scrolling, and a claim like that should be testable at no risk. If the ranking and the order are not useful to you, you should not be out of pocket for finding that out.
Your statutory rights, stated plainly
This policy sits on top of the law and does not replace it. If you are a consumer in the UK or the EU:
- You have a statutory right to cancel most distance purchases within fourteen days. For digital content, that right ends once the download begins with your express consent and acknowledgement, which is what you give at checkout.
- Separately and permanently, digital content must be of satisfactory quality, fit for purpose and as described. If it is not — a corrupted file, missing chapters, content that is not what this site described — you are entitled to a repair, a replacement or a price reduction, and that right is not limited to fourteen days.
So if you find something genuinely wrong with the book after the fourteen days are up, write to us anyway. The window is a convenience, not a cut-off on your rights.
The one thing we will refuse
We will decline a refund where an account has bought and refunded repeatedly, or where the file has been redistributed. That is the only exception, it is rare, and we will tell you plainly if we are applying it.
Chargebacks
You are entitled to raise a dispute with your bank, but it is slower than emailing us and it costs us a fee. If you have been waiting more than [N] working days for a reply, go ahead.
Contact
[TRADING NAME], [FULL POSTAL ADDRESS]. Email [EMAIL].
Before launch. Confirm that [PAYMENT PROCESSOR] is actually configured to permit refunds for fourteen days, and that the wording here matches what the landing page and the checkout both say. Advertising a refund the checkout will not honour is a misrepresentation problem as well as a customer-service one.